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The Local Approach: The State of Localized Advertising in Retail
By Nikki Baird & Steve Rowen As retailers struggle to create relevant, “local” experiences in digital channels, they are also challenged to maintain their stores’ relevancy – retailers must rethink...
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Customer Centricity 2.0: The Rise of the Chief Marketing Officer
Retailers are currently struggling with something beyond a proliferation of channels – it’s more like an explosion – both for selling to and communicating with consumers. This disruption is hitting the...
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eCommerce 2012: Back to the Future
While virtually all retailers expect more revenue to ultimately come from the online channel than ever before, they are more challenged than ever to keep up with evolving consumer behavior. Never...
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Omni-Channel 2012: Cross-Channel Comes of Age
Download Report When RSR first started conducting cross-channel benchmarks, our going-in thesis involved testing whether retailers thought multi-channel retailing was an important priority. At the...
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Executing on the Promise: Retail Fulfillment 2012
Download Report In this report, we find the retail world at a decision point. Retailers have managed to isolate their supply chains from cross-channel impacts, but the volume has now grown to the point...
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The Multi-Channel Retailer’s Reality in a Post-Amazon World: Benchmark Report...
Download Report Customers have become channel agnostic, and as a result, retailers know they must be as well. But this year, the challenges typically associated with operating a successful eChannel —...
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Retail Payments: When the Future Becomes Now
Download Report In three years’ time, retailers expect mobile and digital payments to catapult from almost nothing to a major piece of their payments environment. But they aren’t looking to their...
View ArticleTough Love: An In-Depth Look at Retail Pricing Practices
Download Report Retailers continue to escalate the number of price changes they send to stores and other channels. Their field human resource infrastructure groans under the sheer weight of the work...
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The Relevant Store in the Digital Age: Benchmark 2013
Download Report As stores try to find their way in a brand new digital world, we asked retailers to candidly share their experiences. Key Findings Retail Winners see stores helping to compete with the...
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Omni-Channel 2013: The Long Road to Adoption
Download Report Consumers that connect with retailers via multiple selling channels are more profitable than ones who don’t. As a result, the industry has moved from the question “Should we sell...
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Supply Chain Execution 2014: Making Omni-Channel Profitable
Download Report The retail supply chain as it currently exists was designed to support a cost structure and a business model that is rapidly becoming obsolete: a store-only model. Given the supply...
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Mobile In Retail: Reality Sets In
Download Report Thanks to their love of smart mobile devices, consumers have shaken retail to its foundations. With brand new digital paths-to-purchase, times have truly changed, and retailers are...
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What’s In Store for Stores? Benchmark Report 2014
Download Report In the midst of retail’s Reset Moment, retailers are finally starting to funnel technology back into their stores. So far, the safe bets are associated with labor productivity and...
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Omni-Channel Retail 2014: Double Trouble
Download Report Consumers now expect to begin and end their shopping experience in the digital domain, or augment their store experience with digital mobile. It’s no longer an option. It’s a...
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The State of Home Delivery 2014: Issues and Answers
Download Report Consumers are placing new, omni-channel driven demands on the retail ecosystem for faster deliveries, with tighter delivery time windows and value added services. Those same shoppers...
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Assortment and Planning: Changing Times, New Opportunities
Download Report Today, consumers’ paths to purchase begin in the digital domain, severely limiting retailers’ ability to analyze and influence purchase decisions. For consumers, it’s just shopping...
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eCommerce in Context: Coping With Maturity
Download Report Retail eCommerce is moving into a new phase: out of the high-growth races of the Internet’s early days to managing eCommerce in the context of the total shopping experience. But...
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Mobile Retail Finds New Purpose
Download Report It’s difficult to fathom how quickly retail is changing as a result of smart mobile devices. It is no secret that retailers are no longer in control, and the question has quickly...
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Advanced Analytics in Retail: Retailers Fixate On The Customer
Download Report Retailers are putting so much mind-share into analyzing customers’ digitally enabled shopping behaviors that many are missing other opportunities. For example, most retailers do not...
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Retail Payments: Consumer Control and the Need for Speed
Download Report When it comes to payments, times are changing. Fast. Retailers find themselves in an uncertain world, with little certainty on the horizon: after a few rough years of data breaches,...
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